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To Our Awesome Customers

Posted by Mark Thompson, CEO on Mar 27, 2020 12:42:25 PM
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Dear WhyFly Customers & Neighbors,

 

While the  Covid-19  continues to disrupt all of our lives, I want to thank you for your patience and understanding as we work quickly to address the circumstances. 

As your Internet service provider, our team is committed to delivering the connectivity you need to minimize the disruption to daily life that public health authorities have advised all of us to expect in the near term.

WhyFly is closely monitoring the global outbreak of coronavirus (COVID-19) and is taking important steps to adapt our policies and procedures based on the evolving situation. The safety of our customers, our employees, and the communities we serve our priority, and this will guide our approach moving forward

 

Delaware Stay-At-Home Order

As you know  Governor Carney has issued a Stay-At-Home order that will remain in effect until May 15 or until the public health threat is eliminated.   The order requires many businesses to close down, employees to work from home, and schools to close or conduct classes virtually over the Internet. 

As you might expect, these actions have resulted in a significant increase in demand for our internet services at the homes and businesses of our customers. The place we live in is now also where we work, where we go to school, and where we entertain ourselves. The rapid increase in demand over the WhyFly network brings related burdens on our employees and systems to support that demand.  

Our Role in Responding to This Situation

As an Essential Services Provider, WhyFly is continuing to operate on a scaled-down basis while working hard to meet the needs of our customers. While we do so, we must also take appropriate measures in our operations and in our interactions with customers to minimize the risk of exposure to our team members and customers. 

We are your neighbors, and like many of you, our team members who are working from home have children home due to school closure. In the event you do experience service issues, it may take longer than typical to process because of increased demand.

If you are a new customer receiving service or, in the unlikely event a service visit is required to your home or business, please understand that our technicians will not be high-fiving, handshaking or belly bumping or touching any surfaces unnecessarily.  Team members will be taking other prudent measures that will be communicated to you in advance of your appointment. Technicians are wiping down all equipment, keeping a safe distance.

WhyFly has directed employees who exhibit signs of illness or feel unwell to refrain from work and receive paid sick leave to our team members. In addition, technicians are instructed to wash or sanitize their hands and equipment before and after each service call and to follow other personal hygiene practices as recommended by the CDC.

Again, I sincerely appreciate your patience and understanding as WhyFly responds to these unique circumstances. 

The team is committed to doing our part to minimize the disruption to your lives by maintaining your connection to the Internet in a prudent and safe fashion.

 

 

Mark Thompson

Chief Executive Officer

 

 

Topics: Covid-19,, health&safety

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