This morning at 10:30am we were alerted that your connection has reported an outage. A technician is onsite working to restore service.
This is a issue is due to the interruption yesterday morning and will be permanently fixed with an upgraded device that is being implemented throughout the day. We will have you up shortly.
We are estimating having your connection back within the next hour or so if not sooner.
We will continue to keep you update as information becomes available. We understand and fully appreciate the importance of a stable connection especially during these trying times.
Please send us your connection performance, via firstname.lastname@example.org or text 302.722.7774 throughout the morning.
Again, thank you for the opportunity to serve you as we continue to work hard to deliver an Awesome locally owned service!