This morning at 5:05am we were alerted that your connection has reported an outage. A technician has identified the source and is heading onsite to investigate to confirm and troubleshoot the issue.
We are estimating having your connection back within the next hour or so if not sooner.
We will continue to keep you update as information becomes available. We understand and fully appreciate the importance of a stable connection specially during these trying times.
Please send us your connection performance, via firstname.lastname@example.org or text 302.722.7774 through out the morning.
Again, thank you for the opportunity to serve you as we continue to work hard to deliver an Awesome locally owned service!